On Tuesday, Paytm payment bank said it has won 82 percent of dispute cases on behalf of FASTag users with toll plaza in 2020 and facilitating refund wrong detected toll plaza charges to 2.6 lakh customers. The payment bank said it has set up an automated dispute management process which identifies incorrect deduction and immediately raises claims to reverse the extra charges.
The MD and CEO of Paytm Payment Bank said in a statement, “It has been our endeavour to empower our users with seamless and hassle-free travel on road. In this quest, we support our users in every possible way, including fast redressal of any grievance they face with toll plazas”
In Now a day many of toll plaza met a traffic and this traffic was delaying travel and vehicle consume more of fuels. So our government introduce FASTag method. Many of bank gives FASTag stickers and the one of the FASTag distributing bank is Paytm Payment Bank. The company continuously strives to ensure that customers are always charged the correct toll amount.