India’s largest private sector lender, HDFC Bank, faced “intermittent issues” in Internet and mobile banking on Tuesday. The bank said that it is currently working on resolving the issue. Customers even took to social media to report issues in accessing its Net Banking and Mobile Banking services.
Last month, HDFC Bank had said the Reserve Bank of India had appointed an external IT firm for carrying out a special audit of its IT infrastructure in the aftermath of repeated service outages at the country’s largest private sector lender over the past two years.
Earlier in January, HDFC Bank had submitted a detailed plan of action to the RBI to address repeated service disruption issues due to outages and said that it was hopeful of improving its technology platform in three months.
Progress is being made on the plan of action provided to the RBI and the bank has taken this positively as it will raise the standard, as per a senior official of HDFC Bank.