Government launches new WhatsApp chatbot facility to locate the nearest vaccination centre

As the second wave of the novel coronavirus pandemic continues to spread uncontrolled in the country, social distancing while wearing masks and quick vaccinations are the best way forward, according to experts. On May 1, a handful of state governments began vaccinations for citizens between the ages of 18 and 44 – which makes up a large chunk of the country’s population.

In order to use the MyGov Corona Helpdesk chatbot, users need to save the number +919013151515 to their contacts and then start a chat by typing “Namaste” (hello or hi also works) and wait a few moments for the chatbot to respond. The response is automated and the chatbot will ask users for their PIN code. Once a user enters the six-digit code and hits the send button, the chatbot will respond with a list of vaccination centres near them.

In case the users are not ready to save the contact number of the chatbot, they can also visit wa.me/919013151515 which will take them directly to the chatbot. While it is important to keep in mind that you cannot ask a chatbot real questions, it can provide helpful information that it has been programmed to offer users. This can help you when you just need basic information like the nearest center quickly and do not want to wait in queue for regular phone helplines to be available.

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